All non-profit organizations are encouraged to develop a Service Logic Model (SLM) as a framework for service delivery and for reviewing the effectiveness of the services.

Managers at any level can use the SLM as an operational tool, whether they are in charge of the entire operation or one small work unit. Here is more detail to help managers understand why these models are useful.

Service Rationale

SLMs show how each activity/service supports the vision, mission, and goal of the organization in order to meet identified client needs. The SLM is very clear about the details of what work is being done. The philosophy of service delivery determines how this work is done.

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